1. Introduction
1.1 Gw Casino reserves the right to modify the terms and conditions at any time without prior notice. These terms become effective upon publication on this page and have no retroactive effect with respect to bonuses and promotions. It is the user's responsibility to read these terms and conditions and to refer to them regularly. Any deposit or play on Gw Casino implies that every user of the platform accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on Gw Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries not available in the registration form cannot create an account or play on Gw Casino.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). If our security system detects identical information on multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If several players wish to play at our casino from a common network (dormitories, fraternities, etc.), or from the same household, we strongly suggest they contact our support team before creating multiple accounts, so as to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "Last Name", "First Name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must correspond to the legal name and identity of the player.
2.7 It is the player's responsibility to ensure they are the only person able to access their account by keeping their login details secure. We recommend our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and digits. The minimum suggested length is eight characters including one uppercase letter, one digit and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting, violent nature, or which promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Accounts Inactive:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply an account maintenance fee of INR 500 per month to any inactive account with a positive balance. In this case, such fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may recover remaining funds on their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to retrieve these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc.
3.2 Any withdrawal request requires prior account verification. The required documents are as follows:
- A valid identity document (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the full name and address of the customer. Considered proofs of address are bank statements, pay slips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and the BIC/SWIFT code.
If you are unable to provide any of these supporting documents, you must inform customer support.
3.3 All Gw Casino accounts may be subject to a general or specific verification concerning the player’s age, identity, payment methods and compliance with our Terms of Use. If the player does not meet the required deadlines to verify their account, Gw Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account before any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the given deadline following the instructions. Each link allows the upload of a single document.
3.6 The information on the submitted documents must match the information provided by the player when creating their Gw Casino account. The player undertakes to inform customer support of any change of circumstances in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure that a complete file is submitted containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all required supporting documents have been received. However, the time may be affected by an extraordinary or unusual situation.
4. Deposits
4.1 The minimum deposit amount is 900 INR and the maximum amount is 90,000 INR.
4.2 When making a deposit, the player authorises Gw Casino to use Electronic Service Providers (ESPs) and/or third‑party payment providers to process financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be charged by a third party, such as their banking institution (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the first and last name of the Gw Casino account holder.
4.5 The list of available payment methods may vary according to the company’s discretion and/or the player’s geographic area.
4.6 By choosing to gamble for money on games of chance, the user accepts the possible risk of losing.
4.7 Bets and deposits made on the site may be subject to refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfers are not permitted on the site.
5. Withdrawals
5.1 In order to make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 4,500 INR, unless otherwise explicitly stated in the terms and conditions of a specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before part or all of the balance can be withdrawn, in accordance with the standards imposed on us within the framework of anti‑money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow the proper execution of a payment, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a payment method of our choice even if it is not the initially requested one. Withdrawal requests to non‑refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 225,000 INR per 7‑day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or excepted at our discretion in the case of players with privileged status for example.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign‑up bonus), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, reviewed and confirmed and where no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds in the event of non‑compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account Closure and Fund Retention).
5.13 It is the player’s responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use polite and respectful language in interactions with Gw Casino team members. Any abuse or behaviour deemed inappropriate may lead to suspension or permanent account closure.
8. Anti‑Money Laundering and Counter‑Terrorism Financing
8.1 We are subject to anti‑money laundering and counter‑terrorism financing laws and, in this regard, must exercise due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public record searches and to perform checks in order to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be permitted to make withdrawals from that account until our verification procedures have been completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or because we are unable to verify their identity, no activity may be undertaken on the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds held in the account at the time of blocking and/or closure unless we need to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and provide any additional information and/or supporting documentation required for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered as a final communication in this respect.
8.6 If we become aware of or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under law. We will not pay out any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will be unable to deposit further until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their ability to access their gaming area for a specified period using the “Account Freeze” option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be made on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will be valid only for the brand on which the player made the request (www.gwwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over the cashier options, which means they can only be changed or removed by the player. Any increase or removal of limits will take effect within exactly 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or organisation associated in any way or otherwise engaged by the licensee to provide services to it as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection of personal data
Gw Casino guarantees that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and with our regulatory obligations or recommendations. This allows us to ensure safe and user‑friendly browsing conditions for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is consistent with our legally binding duties or obligations. Gw Casino is committed to protecting your privacy and your personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, Gw Casino is required to maintain a secure online list of all registered players. In addition, Gw Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or from account closure. Gw Casino will retain this information for the period required by gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The Gw Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly known as “Cookies”. The use of a cookie is in no way linked to the player’s personal information but is intended to provide an increasingly optimised and personalised gaming experience. Please be aware that the website www.gwwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
Gw Casino may send registered members informative and/or promotional content via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our Customer Support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being recorded in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and passed on to management if necessary. All complaints deemed reasonable will be handled within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site caused by unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters, such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructures providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of games and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and, if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We accept no liability for any breach or infringement of such applicable law. Otherwise, we reserve the right to reject your account registration request or to deactivate your account. Additionally, players declare that they are not residents of the United States and its territories. Gw Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 working hours, as far as reasonably possible.
13.2 Gw Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to any bonuses and/or any other promotional offer that may have been granted to them.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud / criminal activity, or a breach of the terms of these Terms and Conditions, we reserve the right to retain any funds remaining in the balance. If it is not possible to pay the full balance at once due to payout limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any active real balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we retain such amounts for the reasons stated above.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to void any winnings and confiscate any balance in any of the following circumstances :
a. If you have more than one active account with Gw Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading registration or player profile information;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside;
e. If you have authorised or allowed (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (i.e. you have played professionally, with the intent of exploiting our bonuses or in concert with one or more other players as part of a club, a group, etc.);
g. If you have requested a chargeback on one of the deposits made with your credit card or any other payment method available associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated "bots") designed specifically to defeat Gw Casino, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any game manipulation such as the use of the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of the elements cited here but not limited to the system, balances, bonuses, free spins… Related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the above-mentioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All sums deposited by players are held in the player account. Player funds are kept in bank accounts separate from operating accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the refunded amount will be a true reflection of what is due to the player and proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made using the same method as that used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, when the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be processed to a cryptocurrency wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 If the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and the resolution, approving or refusing the refund, will not exceed 72 hours from the receipt of the request.
